We accept Visa, Mastercard, American Express, and bank transfers.

Yes! Our checkout is fully secure and encrypted to protect your personal and payment information at all times.

• Next-Day Delivery: 9 GEL (order before 7 PM)
• Same-Day Delivery: Fee vary by destination
• Pickup at Warehouse: Vazha-Pshavela Avenue N45 (usually ready in 2 hours)
• Delivery Across Georgia: Fee and delivery time vary by destination

Due to our marketplace model, we cannot guarantee any cancellations or changes once your order has been completed, but we are sometimes able to make changes to orders that have not yet been shipped. Orders that have already shipped cannot be changed or canceled. If your order has already been dispatched, our support team will be happy to set up a return for you. Please note that we will not be able to accept a return for any items marked as Sale. If you want to cancel or make changes to your order, please reach out to our support team at info@carouselkids.ge

Yes, you can return or exchange unused items within 2 days of delivery. Toy or music box must be in their original condition and packaging. Please refer to our Refund Policy for full return terms and conditions. To start a return or exchange, email us at info@carouselkids.ge with your order number and reason for return. Our team will guide you through the process.

In the case of payments made via banking cards, a total of 5% service fee and shipping costs are typically the responsibility of the customer, unless the return is due to an error on our part. Please note that some items may not be eligible for return. We recommend reviewing our Refund Policy for full details on return terms and conditions.

Absolutely. All of our toys and music boxes meet strict European and American safety standards, ensuring they are safe for children of all ages. Toys are free from harmful chemicals such as BPA, phthalates, and PVC, and are finished with non-toxic, water-based paints for even greater safety. Every item also carries certifications like CE (European Conformity), ASTM (American Society for Testing and Materials), and additional sustainability or organic certifications, depending on the brand.
We carefully select brands that prioritize quality, safety, and environmental responsibility, so you can shop with complete confidence.

We operate online only, but you’re welcome to pick up your order by appointment at our warehouse: Vazha-Pshavela Avenue 45, Tbilisi.

You can reach us by email at info@carouselkids.ge or message us on Instagram @carouselkids_